Certificate in Executive Office Skills

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Course Details

As a senior office administrator you have to be ready and able to deal with anything - from handling angry customers, to recruiting and training staff, to overseeing health and safety, to sorting out day-to-day personnel issues, to project management.

It's a challenging and demanding role - but, by the end of this course, you will be ready to meet those challenges and demands to the full. And to prove you’re ready, you’ll be awarded the Certificate in Executive Office skills.

Your Certificate will add weight to your CV. And it will prove to any potential employer that you have the training and office management skills needed to be a confident and highly effective office administrator.

Start learning today from as little as £1.09 a day.

Qualifications

Once you worked through all your study units and submitted the required written assignments you will be awarded the Certificate in Executive Office Skills (Level 2) from ASET, ASET is an Awarding Body recognised by all the relevant UK Government departments and agencies and accredited by the QCA. ASET specialise in providing, quality assuring, and certificated vocational learning programmes. No external examination is required.

Qualifications and awards recognise the ability to gain a good knowledge and understanding of a subject area of work or study, and to perform varied tasks with some guidance or supervision. Learning about office management at this level involves building knowledge and/or skills in relation to an area of work or a subject area and is appropriate for many job roles

Study Plan

Unit 1: Office management in Customer Services
Face-to-Face Contact
Dealing with Awkward Customers
Where are You?
Dealing with Complaints
Complaints Policy
Dos and Don'ts of Complaint Handling
Is the Customer Always Right?
Dangerous Contact
Person-to-Person Contact

Unit 2: Office management - Personnel Administration
The Work cycle
Recruitment
Interviewing
Contract of employment
Personnel file
Data protection
Job description
Health and safety
Staff security

Unit 3: Office management - Project Management
Defining a Project
Work Breakdown
Structure
Choosing your Team
Recording the Information
Who Does What?
Gant Chart

Unit 4: Office management - Communications
Body Language
Appearance
Language
Listening Skill
Letter Writing
Using the Telephone
Getting the Message

Unit 5: Office management - Training Administration
The Training Cycle
Who Benefits from Training?
Planning Training
Preparing Course Materials
Training Methods
Training Environment
Equipment
Visual Aids
Evaluation

Assignments

You will need to complete all five office management units, with a written assignment following each unit. These assignments should be completed and submitted to tutor.

Study Details

The Effective business communication course is designed to allow you to learn at your own pace. You can start your course at any time. You will have the satisfaction of seeing your personal communications skills developing as you work through the material, which most of our students complete within 120 hours. 

You need no formal qualifications in order to take this course. As a self-contained training, it is designed to teach you all you need to know about Effective business communication

Sample Course Material

All our office management course material is written by experts. To see an example of our course material, please click on the link below.

• Executive Office Skills (Coming soon)

Careers

When you have completed your office management course you will be ready to apply for a position as a general or executive office administrator. As well as offering plenty of variety and challenge, you could earn up to £24,000* per annum.

.Alternatively, you may decide to use your training and office management qualification as the stepping stone to a more specialist career - in personnel, for example, or customer care, or project management.

*Source: hays